San Diego REP strives to do our best to ensure all our patrons have the best possible experience. In addition to the accessibility information below, we are available by phone at 619.544.1000 from 12pm-6pm daily to assist you.
If you or another member of your party would like to bring a trained service animal to the Lyceum Theatres, we recommend the owner of the trained service animal notify the Box Office (619.544.1000) or ticket reseller you purchased your tickets from prior to your performance date to inform them of the service animal’s training purpose along with the animal's size and breed, so the seat selection can be guided by the patron’s needs. This will ensure the patron will have the best possible experience with their service animal.
San Diego Repertory Theatre offers wheelchair accessible seating for our wheelchair using patrons and one companion for each wheelchair user. Transfer from a wheelchair is only available in designated wheelchair accessible seats, as wheelchairs need to be located adjacent to the user in the event of emergency. We recommend booking wheelchair accessible seating for your preferred date in advance through the Box Office (619.544.1000) to secure availability.
If transferring from a wheelchair to a seat, please allow sufficient time before the show start time so that the transfer can happen safely and the wheelchair stored correctly before the house lights dim.
Wheelchair transport may be requested in advance by contacting the Box Office (619.544.1000), or upon arrival by asking our ushers located on our sunken plaza or at the exterior entry doors to the Lyceum Theatres.
A member of our staff or a volunteer usher will be present, as availability permits, on our sunken plaza or at the steps leading to the plaza in order to provide a point of contact for any patron needing help, as well as to greet groups and assist patrons with parking in alternate locations.
The Horton Plaza North elevator provides direct entry into the Lyceum Theatres. When accessing this elevator from the street level, the elevator can be found directly behind the sunken entry to the Lyceum Theatres approximately 60 feet from the Broadway Circle curbside drop-off. Once inside the elevator, to access the Box Office and Lyceum Stage press "T1", and to access our Lyceum Space and the Orchestra seating for our Lyceum Stage, press "T2."
Valet Parking is now available at The Westin San Diego Gaslamp Quarter located at 910 Broadway Circle. To valet, please pull up to the front of The Westin, which is accessible from both 1st Street and Broadway Circle. For guests who are not subscribers, when arriving at The Westin, inform the valet that you are attending a production at San Diego Repertory Theatre and you will receive a special $15 price on your parking for the show. For guests that are subscribers, present your parking ticket for the 225 Broadway Building, and receive Valet Parking for $5. Valet parking is only available on REP mainstage show dates and is subject to availability, so please arrive early to ensure availability and contact the Box Office (619.544.1000) in advance if you have any questions.
The Horton Plaza parking garage access to the Horton Plaza mall North elevator that will take you into the Lyceum Theatre is, on average, a 100 ft to 200 ft walk from the nearest parking space, and wheelchair access is limited to the 4th, 5th and 7th floors of the parking garage. To reach the Horton Plaza North elevator, enter the mall from any level, turn right and travel to the elevator at the end of the walkway. A small communicator to our box office is located inside the elevator car; press the button on the communicator and the box office can assist you in directing the elevator to access the theatre at the T1 and T2 levels. An alternate elevator is available as a backup, and San Diego REP staff can direct you on how to access it as needed.
Walking assists such as canes and walkers are welcome. The Box Office (619.544.1000) will provide the best seating guidance for patrons using these aides, as most seats must be accessed via stairs, so please inquire as to your best seating access when reserving your tickets. Each of our theatres have two rows of seats accessible at floor level for ease of access and may be reserved at purchase. Handrails are provided for balance on all stairs in both of our theatres and our lobby.
An assistive hearing system is available to any patron on request, and can be accessed by speaking with an usher or staff member upon arrival. Please note that the system is not compatible with TCOIL hearing devices, and is instead used as a separate ear speaker to present the sounds of the performance at an amplified level. There is no charge but a non-monetary security is requested to safeguard its return such as a drivers license or a credit card.
An AED is installed at the Lyceum Theatres, and staff trained in using the AED are present at each performance. Emergency responders are located within three blocks of the Lyceum Theatres.